This page is for people using the Omura X1M. Scan the code on your Instructions for Use or your clinic hand-out to come back here at any time. For questions about the device itself, contact Omura directly rather than your clinic.

Report a problem

If your X1M has a fault, does something unexpected, or you feel unwell after using it, tell us. We read every report and reply within two working days.

Report a problem with your X1M device

If you or someone else is unwell, get medical help first and tell us afterwards.

What to have ready

• The serial number and LOT number from the label on the device or its box.
• Where and when you got the device: the clinic or pharmacy, or your order number if you bought it on uk.omura.com.
• What happened, when it happened, and any light pattern the device showed.

Warranty and returns

The X1M has a one-year limited warranty. For the X1M we may ask you to send the device back so we can investigate the fault, and we will send a prepaid label. See our FAQs and refund policy.

Email

Write to hello.uk@omura.com, or use the chat below.