Report a problem with your X1M device

Use this form to tell us about a fault, something unexpected, or any health effect linked to an Omura X1M device. We read every report and reply within two working days (Monday to Friday, 9 to 5 UK time).

If you or someone else is unwell, get medical help first and tell us afterwards.

The serial number and LOT number are on the label on the device or its box. If you cannot find them, send the form anyway.

You can also email hello.uk@omura.com or use the chat on this site.

About you

Your name

Phone number (optional)

May we contact you about this report?

About the device

Device model

Serial number

LOT number

Order number (if you bought it online)

Where did you get the device?

When did you get it?

What happened

When did the problem happen?

Did the device show a light pattern?

Tell us what happened

Health

If you or someone else is unwell, get medical help first and tell us afterwards.

Was anyone hurt or unwell because of the device?

Did they need medical help?

If yes, tell us what happened to them

Returning the device

If we ask, can you send the device back to us? We send a prepaid label.

I agree that Omura may keep this report and contact me about it, as described in the Privacy Policy.

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