Privacy policy

When purchasing products from us or making an enquiry, we will hold and use certain personal details such as email, telephone and addresses. We will supply certain information required to facilitate delivery with our courier or postage service.

We will maintain an order history of purchases made. This allows us to track deliveries and to assist you on future orders. This information will be made available indefinitely for the purposes of internal record keeping.

Customer support and live chat

When you contact us by live chat, email or our contact form, we process your name, email address, your messages and any attachments, together with details of your orders, so that we can answer you. We use Re:amaze, a customer-service platform operated by GoDaddy in the United States, as our processor for this. Re:amaze acts on our instructions under a data processing agreement, and transfers outside the UK are made under the safeguards set out in its terms. We keep support conversations for as long as we need them to handle your request and our records. You can ask us to delete your conversations at any time by emailing hello.uk@omura.com.

Cookies used by live chat

The chat button on this site loads Re:amaze only when you tap it. From that point Re:amaze sets functional cookies that keep your conversation open and show you replies. They are not used for advertising. You can decline or clear them in your browser at any time; the chat will then start a new conversation.