Please refer to Omura's How To Videos for detailed instructions.

Each session lasts 3 minutes as indicated by the LEDs on the device. One stick should be used per session. The session time excludes the warm-up period which can last up to 30 seconds.

The Flowersticks are optimized for single-session usage. Replace with a new Flowerstick for each subsequent session.

Omura heat-not-burn devices use a convection oven, so it is normal for the device to get warm during use. Built-in sensors prevent overheating.

Flowersticks are biodegradable and compostable. They can be thrown away after use. Note: The base of the Flowerstick™ will be hot when removed from the oven; avoid touching the bottom once your session is completed.

Any heat from your Flowerstick™ is from the vapor you are inhaling. The first few puffs may be the warmest as water evaporates off the flower, creating what is called ‘hot puff.’ It is recommended to take a small puff during the warm-up session to help remove the water vapor before your session starts.

Ensure that the device is fully charged and that the Flowerstick is inserted correctly. If the issue persists, contact customer support for assistance.

1. Fill your Omura Flowerstick with your ground flower of choice.
2. Select your heat curve on the bottom of the device: High or Low.
3. Insert the Flowerstick inside the Series X Heat-Not-Burn device, flower-end down.
4. The device will vibrate, indicating that it has turned on. The first vibration, accompanied by LED lights flashing, indicates pre-heat has started. Allow the device to warm up; indicated by pulsing LEDs, which should take approximately 30 seconds. The device is ready to use when all three LEDs are lit and the device vibrates again.
5. Take slow and deep draws through the Flowerstick and enjoy!
6. The session will last 3 minutes after warm-up and will vibrate once when finished. Each solid light indicates the approximate number of minutes left.

Note: Remove the Flowerstick if you wish to turn the device off before the session completes.

Please refer to Omura's How To Videos for detailed instructions.

1. Fill your Omura Flowerstick with your ground flower of choice.
2. Insert the Flowerstick inside the Series 1 Heat-Not-Burn device, flower-end down.
3. Press the button for two seconds to turn on; release the button when the device vibrates. Refrain from pressing again to avoid turning off.
4. Allow the device to warm up; indicated by pulsing LED lights, which should take approximately 30 seconds. The device is ready to use when all three LEDs are lit and the device vibrates again.
5. Take slow and deep draws through the Flowerstick and enjoy!
6. The session will last 3 minutes after warm-up and will vibrate once when finished. Each solid light indicates the approximate number of minutes left.

Note: Press and hold the button down until it vibrates if you wish to turn the device off before the session completes.

Please refer to Omura's How To Videos for detailed instructions.

• For Series X: Insert a Flowerstick. The LEDs will light once to indicate the remaining battery level prior to starting the warm-up phase, as indicated by the flashing lights.
• For Series 1: Briefly press the button. The LEDs will light up to indicate the remaining charge.

The battery should last approximately 6–8 sessions. Charge the device using the USB-C cable provided. Failure to use the Omura-provided charging cable may cause the device not to charge.

Approximately 2 hours.

• Both Omura devices are pre-programmed with proprietary heat curves to ensure an optimized temperature profile throughout the session.
• The Series X device comes with two heat curve settings: High and Low. These may be changed via the switch on the bottom of the device. The High setting is optimized for maximum vaporization, while the Low setting is optimized for flavor. It is recommended to try both and see which you prefer.

Unlike other vaporizers, Omura devices do not require cleaning, as the flower is contained within the Flowerstick and does not come into contact with the device. This is a significant benefit compared to other vaporizers, as you are not required to purchase and use cleaning instruments that other devices require. At most, it is recommended to turn the device upside down and tap it lightly to knock out any flower that may have fallen out of the Flowerstick.

While the Omura device is portable, please check local regulations and airline policies regarding the transport of such devices before traveling.

Yes, the device is equipped with an auto-shutoff feature to preserve battery life and ensure safety.

It is not recommended to use the device while it is charging. Please allow it to fully charge before use.

The LED indicators on your device will show the battery level. Refer to the user manual for specific details on interpreting the LED signals.

If you are experiencing issues with your device, try resetting it by holding down the power button for 10 seconds. If the problem persists, contact customer support for further assistance.

For optimal performance, it is recommended to use only Omura accessories and Flowersticks with your device.

To ensure longevity, store your device in a cool, dry place and avoid exposure to extreme temperatures or moisture. Regularly inspect the device for any signs of damage or wear.

Yes Omura occassionally offers promotions and discounts. Sign up for our newsletter or follow our social media channels to stay informed about current offers.

Currently, Omura does not have a referral program in place.

If you experience any issues with the Omura Heat-Not-Burn device, please contact Omura immediately, and they can replace your device. To return a faulty device, please email hello.uk@omura.com with your name, order number, and your concern.

Omura accepts returns of unused and unopened products within 30 days of purchase. To initiate a return, please contact hello.uk@omura.com with your order details.

Omura's fulfillment center processes orders quickly, but they will do their best to accommodate cancellation requests. Please email hello.uk@omura.com with your name and order number to inquire about canceling your order.

Yes, we will ship your order to a PO Box.

Yes, we can ship your order to an address different from your billing address.

Orders are processed within 1–2 business days. Once shipped, you will receive a tracking number to monitor your order's progress. Delivery times may vary based on location and shipping method selected.

Omura offers a one-year limited warranty on their devices. For warranty claims, please contact hello.uk@omura.com with your device details and proof of purchase.

Yes we ship internationally. Some products are only available in certain markets based on local laws. Products that are not available in your country will block your order at checkout.

If you receive a defective or damaged product, please contact hello.uk@omura.com within 7 days of receiving your order. Provide your name, order number, and a description of the issue, and they will assist you with a replacement or refund.

If you need to change your shipping address, please contact hello.uk@omura.com as soon as possible with your order number and the updated address. They will do their best to accommodate your request if the order has not yet been processed.

Omura accepts major credit cards, including Visa, MasterCard and American Express.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.

Currently, Omura does not offer gift cards for purchase.

• Yes, replacement parts such as charging cables and accessories are available for purchase on Omura's website.

For security reasons, some orders may require a signature upon delivery. You will be notified if this applies to your order.

If your package is lost or stolen, please contact the shipping carrier with your tracking number to file a claim. Additionally, reach out to hello.uk@omura.com for further assistance.

Expedited shipping options may be available at checkout for an additional fee. Delivery times and costs will be displayed during the checkout process.

For inquiries about bulk purchases or wholesale opportunities, please contact sales@omura.com.

• You can reach Omura's customer support team by emailing hello.uk@omura.com or by filling out the contact form on their website.